Order & Fulfilment Features
Extremely flexible sales order processing, with automation capability and lots of exception handling options.
All details of a sales order are modifiable - contact details, addresses, products, delivery method etc. - easy modification ensures efficient exception handling.
Discount can be applied manually to an order, on per product bases.
Payments can be loaded and reversed manually, which is particularly useful for dealing with cash and bank transfers, or correcting mistakes.
Single sales order can have multiple payments against it, possibly from different types. For example, customer may have paid for an order and then decided to add another item to the order and pay the difference in a different way.
An option for loading unconfirmed payments and later confirming them (e.g. received a "proof of payment" in form of screenshot from the bank website). To ensure better (faster) service, while still not exposing the retailer to unnecessary risks, payments can be marked as unconfirmed until reliable proof is received. An order with unconfirmed payments should be declined shipping in most cases.
Integrated Card Payments (for compliant payment gateways)
Full Credit Card payment integration with support for settlement and full and partial refunds directly from within the platform. The integration also supports automation, if necessary.
Invoices can be generated automatically, and optionally printed or emailed to the customer. Printed / email copy of the invoice is configurable via HTML.
Stock take can be done manually or through purchase order. It is possible to use barcode scanner for more efficient stock processing, given the products have their EAN codes pre-set in the platform.
Re-ordering process based on per-product stock profiles. The process will automatically generate the required purchase orders to re-stock the sold quantities.
Handle consignment stock take and return seamlessly. Generate purchase orders for sold consignment stock.
Remove stock from in-stock list as necessary. Generate write-off report for a particular period.
The order fulfilment process depends on the type of products being sold and the agreement between supplier and retailers regarding the logistical options available. Our platform support several standard types of fulfilment, but can easily be extend to support more unique scenarios.
Direct fulfilment is when one sales order results in the creation of one or more purchase orders, and the sole purpose of the generated purchase orders is to fulfil the original sales order. This model is most suitable for low volume, highly priced items.
Queued fulfilment involves queuing the required products and quantities, and at a later point generating a batch of purchase orders based on the accumulated items in the queue. This model is more suitable for high transaction volumes.
Batch @ Time Fulfilment
Batch @ Time fulfilment allows the retailer to specify at what time the platform should attempt to collect all paid, but unfulfilled orders in the system, batch them together and create corresponding purchase orders.
Single order can use multiple fulfilment methods.